From the first date to the last hotel checkout, here's what Upfront handles for entertainment clients.
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Flexible Booking Terms
Tour plans change. Festivals get cancelled. We ensure every booking is negotiated with flexible terms — modifications and cancellations built in from the start, not an afterthought.
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Tour Routing & Hotel Blocking
We map your tour dates, cities, and drive times to source the right hotel in the right location — and block rooms before the rest of the market does.
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Group Travel Coordination
Rooms for the full band, crew, and management — together, or coordinated across multiple properties. We handle it as one seamless block.
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Group Perks & Negotiated Benefits
Large groups give us real leverage. We negotiate perks that individual travelers simply can't get — suite and room upgrades, complimentary stays for your key team members, flexible check-in and check-out windows, food & beverage credits, and more. These aren't requests — they're part of the deal we build upfront.
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Last-Minute Changes, Handled
A date moves. A festival cancels. A routing shift means a new city. We're on it — adjusting blocks, rebooking properties, and managing the fallout in real time so your team doesn't have to scramble.
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Folio Auditing
We compare your negotiated rate against what the hotel actually charged — room rate, night count, taxes, and holds. Hotels make errors more often than you'd think, and we catch them. We've saved clients thousands.
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Private Client Portal
Every booking, confirmation, and document in one clean dashboard. Accessible from your phone, wherever the tour takes you.
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Business Manager Accounting Add-on service
Need travel expenses organized and reported for your business manager? We can handle the accounting side — itemized reporting, folio reconciliation, and expense categorization ready to hand off. This is a separate, paid service, priced based on scope.
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Tour Logistics Support
Beyond hotels and flights, we help with the full logistics picture — media passes, credentialing, ground transportation, drivers, and sprinter vans. Think of us as an extension of your tour management team.
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Your Travel Manager, On Call
We don't disappear after the booking is made. For tours that need it, we act as your dedicated travel manager — fielding changes, coordinating with venues, managing rosters, and keeping your team moving without friction.